Call us at 410-939-0969
Hours of Operation
Your appointments are very important to THE SALON & SPA team. It is reserved especially for you. We understand that sometimes schedule adjustments are necessary, therefore we require at least 24 hours notice or cancellations. We will need to have a credit card on file to anyone with one "no-show" or 2 less than 24 hour notices.
STRICT AND ENFORCED
24 HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you might have booked months ago. Since the services are reserved for you personally, a cancellation fee will apply if less than 24 hour cancellation..
-If you are more than 15 minutes late, we will have to adjust your service or reschedule your service but will be charged as a less than 24 hour notice. We apologize, but found it necessary because the remaining clients appointments scheduled will be late and it is not fair to them to have to wait for their appointment time.
As a courtesy, we will call or E-mail and confirm your service appointments two business days prior to your appointment date.
However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment date and times to avoid late arrivals, missed appointments and a cancellation fee.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- "NO SHOWS" will be charged 100% of the reserved service amount. When scheduling from there on you will be required to make a 50% deposit on the reserved service appointment.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
- Any multiple services will be required for a 50% deposit with a credit card. Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.
The cancellation policy allows us the time to inform our clients on our waiting list of any availability, as well as keeping our salon & spa team schedule filled, thus better serving everyone. THE SALON & SPA policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.